Privacy Policy
How we collect, use, and protect your personal information
1. Introduction
This Privacy Policy describes how we collect, use, and protect your personal information when you use Glowup Socials services. We are committed to protecting your privacy and ensuring the security of your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following personal information: Name and email address (for account creation); Payment information (processed securely through third-party providers); IP address and device information; Usage data and service preferences; Communication records (support tickets, emails). When you visit our website, we automatically collect: Browser type and version; Operating system; Pages visited and time spent; Referring website; Cookies and similar tracking technologies.
3. How We Use Your Information
We use the collected information for the following purposes: Service Provision - To provide and maintain our Glowup Socials services; Account Management - To create and manage your account; Payment Processing - To process payments and prevent fraud; Customer Support - To respond to your inquiries and provide support; Service Improvement - To analyze usage patterns and improve our services; Communication - To send important updates and notifications; Legal Compliance - To comply with applicable laws and regulations.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third-party service providers who assist us in payment processing, website hosting and maintenance, customer support services, and analytics and marketing. We may disclose your information if required by law or in response to court orders, government requests, protection of our rights and property, or emergency situations.
5. Data Security
We implement appropriate security measures to protect your personal information: Encryption of sensitive data in transit and at rest; Secure payment processing through trusted providers; Regular security audits and updates; Access controls and authentication measures; Employee training on data protection. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. Essential Cookies are required for basic website functionality (Session duration). Authentication Cookies keep you logged in (30 days). Analytics Cookies help us understand website usage (2 years). Preference Cookies remember your settings (1 year).
7. Your Rights and Choices
You have the following rights regarding your personal information: Access and Correction - You can access and update your personal information through your account settings or by contacting us. Data Portability - You can request a copy of your personal data in a structured, machine-readable format. Deletion - You can request deletion of your personal information, subject to legal and contractual obligations. Opt-out - You can opt out of marketing communications and certain data processing activities. Cookie Preferences - You can manage cookie preferences through your browser settings or our cookie consent tool.
8. Data Retention
We retain your personal information for as long as necessary to: Provide our services; Comply with legal obligations; Resolve disputes; Enforce our agreements. Account data is typically retained for 3 years after account deactivation, while transaction records may be kept for 7 years for tax and legal purposes.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including: Standard contractual clauses; Adequacy decisions; Other appropriate safeguards.
10. Children's Privacy
Our services are not intended for children under 18 years of age. Glowup Socials does not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
12. Refund Policy
This Refund Policy applies to all services provided by Glowup Socials. We are committed to customer satisfaction and fair refund practices. Refunds are available for: Non-delivery - Services not delivered within the specified timeframe; Partial delivery - Significantly fewer services delivered than ordered; Quality issues - Services that don't meet our quality standards; Technical errors - System failures preventing service delivery. We offer free refills for significant drops within 30 days, automatic monitoring of delivered services, and proactive replacement of lost followers/likes. Refund requests must be submitted within 30 days of the original order date.
13. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Last Updated: July 2025